k_anger_mgmt

A little more love for my still-intact heart… Frequent anger can affect blood pressure. My heart rate actually went up when confronting the bully, as we get a burst of energy. If this happens often, it causes wear and tear on your artery walls. Research backs that up.

Sugg: State your demnad like ‘I hope you can accept your fault, and learn a lesson.‘ If the salesperson refuses, then at least I made my demand.

Sugg: Speak slowly and avoid raising your voice.

Sugg: Avoid attacking, which tends to invite counter-attacks and dangerous escalation of tension.

The salesperson is often young, untrained, and doing the job relunctantly.